Return & Refund Policy
Request a return within 30 days after receiving your order. Effective October 10, 2026.
Eligibility and condition
Email service@avomelti.com within the request window with your order number, the item and the reason for your request. For a change-of-mind return, keep the item unused, in its original condition and with its original packaging and supplied components where applicable. A receipt or order reference is needed to locate the purchase. These conditions do not remove rights relating to faulty, misdescribed or incorrectly supplied goods.
How to request a return
- Email your request before sending a parcel.
- Wait for our review, authorization and packing instructions.
- Pack the approved item securely and retain a posting receipt and tracking reference.
Sending an item without contacting us first can delay identification and processing. We will not require you to waive mandatory consumer rights to resolve a valid claim.
Return address
Chengdu Jinzhizhenxin Network Technology Co., Ltd.
Unit 3-204, No. 198 Jinxing North Road, Wuhou District, Chengdu City, Sichuan Province, China.
This is an international return address. Do not send returns to a carrier's dispatch label address or the store's separately maintained Hong Kong business address unless we expressly confirm alternative instructions for your case.
Who pays return shipping
For personal-preference or change-of-mind returns, the buyer pays the return postage. For damage, a defect or an incorrect item, contact us with details so we can assess an appropriate remedy and shipping arrangements. Do not incur unusual postage costs without discussing them with us first. Mandatory rights take precedence.
Damaged, wrong or missing items
Inspect your delivery when practical. Send your order number, a description and photographs where possible. Keep relevant packaging while we investigate. The appropriate remedy depends on the circumstances and applicable law; it may include a replacement, repair or refund where required.
Refund processing
After we receive a return, we will inspect it and process an approved refund within 10 business days. Refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the credit. We will explain any decision about a partial or declined refund; applicable statutory rights remain unaffected.
Exchanges, cancellation and original shipping
Email us before placing an exchange request. Availability and order progress affect what is possible; exchanges are not automatically guaranteed. Cancellation requests should be sent promptly and cannot be guaranteed after processing or dispatch. Original shipping charges are not automatically refunded for change-of-mind returns, except where law requires otherwise. Any refund of shipping will be explained for your case.
Your statutory rights
This policy supplements and does not restrict mandatory consumer rights in your place of residence. Contact us if you believe a statutory remedy applies.
Company contact
Avomelti is operated by Chengdu Jinzhizhenxin Network Technology Co., Ltd.
Owner: Deng Xing
Email: service@avomelti.com
Unit 3-204, No. 198 Jinxing North Road, Wuhou District, Chengdu City, Sichuan Province, China.