FAQ
Practical answers for selecting a tool, following an order and finding support.
Choosing and using tools
How do I choose a starting tool?
Think about the activity first: graphite studies, line drawing, layered color or painting. Visit How to Choose for a simple comparison.
Are scenes photographs of actual stock?
No. Product and studio scenes are generated design illustrations. Read the listing rather than assuming measurements, materials, pack counts or included props from a scene.
How should I clean a tool?
Follow the instructions for the actual product and paint you use. Our Tool Care guide offers general habits without claiming universal cleaning compatibility.
Ordering and shipping
Where do you ship?
Our current sales market is the United States. Prices and shipping thresholds are in USD.
What does standard shipping cost?
$5.99 when the discounted merchandise subtotal is below $50, and free at $50 or more. Expedited shipping is $7.99 where offered.
How long should I allow?
Preparation and transport are separate: 5–10 business days for preparation and 10–15 after dispatch for standard carrier transport, totaling a 15–25 business day planning window.
Does expedited shipping skip preparation?
No. Preparation still applies. An expedited option does not promise an unconfirmed arrival date.
Can I change my address?
Email your order number and correction promptly. We will check progress and confirm what can be changed; a request alone does not guarantee a correction.
Returns and support
How do I request a return?
Email service@avomelti.com within 30 days after receipt and wait for authorization. The default return address is our company address in Chengdu, China.
Who pays return postage?
The buyer pays for change-of-mind returns. Damage or incorrect items require case assessment and appropriate shipping arrangements. Statutory rights remain unaffected.
When is an approved refund processed?
Within 10 business days after receipt and inspection of the return. Your payment provider may take additional time to post the credit.
What if my parcel is damaged or missing?
Contact us with your order number and tracking reference. For damage or a wrong item, retain the packaging and share photographs where practical.
Privacy and contact
Use Privacy Choices for applicable sharing opt-outs or email a privacy request. For other questions, use our Contact Us page.
Company contact
Avomelti is operated by Chengdu Jinzhizhenxin Network Technology Co., Ltd.
Owner: Deng Xing
Email: service@avomelti.com
Unit 3-204, No. 198 Jinxing North Road, Wuhou District, Chengdu City, Sichuan Province, China.